Return Policy

Manufacturing defects only

Returns are accepted only when a product has a manufacturing defect that affects its quality, performance, or intended operation. The defect must be verified by our service or technical team.

Report promptly

Please notify us within 7 days of delivery or installation, whichever is later, so that we can investigate the issue and guide you through the next steps. Issues covered by a product warranty remain subject to the warranty period and its terms.

We do not accept returns for a change of mind, incorrect selection, or a machine that no longer suits your production requirements after an order has been confirmed.

Exclusions

Returns and warranty claims do not cover damage caused by misuse, negligence, improper installation, unsuitable power supply, accidents, normal wear and tear, consumables, corrosion, unauthorized repairs or modifications, failure to follow operating instructions, or use outside the machine's specifications.

Custom and made-to-order equipment

Custom-built, configured, or made-to-order machines, spare parts, and consumables are not returnable unless they are found to have a manufacturing defect or we agree otherwise in writing.

Please inspect the packaging and machine when it is delivered. Note any visible damage on the delivery receipt and send us photographs as soon as possible. Transit-related claims may require coordination with the carrier and are handled separately from manufacturing-defect claims.

1. Contact us

Email service.newvision1@gmail.com or call +91 9981604279 with your order or invoice number, machine model, delivery date, a description of the defect, and clear photographs or videos where possible.

2. Technical assessment

Our team may troubleshoot the machine remotely or arrange an inspection. Do not dismantle, repair, or ship the machine back without written approval from New Vision Machines.

3. Return authorization

If the defect is confirmed and a return is approved, we will provide return instructions and an authorization reference. Items must be securely packed and returned with the accessories, manuals, and documents supplied with them.

Once the returned item is inspected, we will, at our discretion and subject to the applicable warranty or purchase agreement, repair the machine, replace the defective part or machine, or provide another agreed resolution.

Refunds and costs

Refunds are not automatic for industrial machinery and will be considered only where repair, replacement, or another remedy is not reasonably possible or where required by the applicable agreement or law. If a manufacturing defect is confirmed, we will discuss the approved return, repair, replacement, and reasonable related costs with you before proceeding.

If no defect is found

If inspection shows that the issue is not a manufacturing defect or is covered by an exclusion above, the item may be returned to you and inspection, shipping, or service charges may apply after your approval.

This policy should be read together with your quotation, invoice, purchase order, warranty terms, and our Terms of Use. If those documents contain product-specific terms, the agreed product-specific terms will apply.

We may update this policy from time to time. The policy in effect on the date of your purchase will generally apply to that purchase, unless a later change is required by law or agreed with you.